Amazon Prime Video is a popular streaming service that offers a wide range of movies, TV shows, and original content. Many users enjoy accessing Prime Video through their Roku TV, but sometimes they may encounter issues with Amazon prime video not working on Roku tv. In this article, we will explore some common reasons why Prime Video may not be working on your Roku TV and provide some helpful steps to resolve the issue.
Check for updates:
Navigate to the home screen on your Roku TV and go to Settings > System > System update. Check for any available updates and install them if necessary. This step can help resolve any issues related to outdated software on your Roku TV.
Restart your Roku TV and modem/router:
Unplug your Roku TV and modem/router from power for a minute or two, then plug them back in and power them on. This can help clear any temporary glitches or network congestion that might be causing the Amazon Prime Video app to not work properly.
Check your network connection:
Go to Settings > Network on your Roku TV and check if your device is connected to the internet. If not, try reconnecting to your Wi-Fi network or using an Ethernet cable to connect to the internet. Make sure your internet connection is strong and stable.
Delete and reinstall the Amazon Prime Video app:
Go to the home screen on your Roku TV and navigate to the Amazon Prime Video app. Press the * button on your remote and select Remove channel. Then, go to the Roku Channel Store and search for Amazon Prime Video. Select Add Channel and wait for the app to install. This step can help fix any issues with a corrupted or outdated app installation.
Contact Amazon Prime Video support:
If none of the above steps work, it’s possible that the issue might be related to your Amazon Prime Video account or subscription. Contact Amazon Prime Video support for further assistance and troubleshooting.
Amazon Prime Video not working on your Roku TV can be frustrating, but there are several steps you can take to try and resolve the issue. By following these tips, you may be able to get your Prime Video app up and running again in no time. If all else fails, you can always contact Roku or Amazon customer support for further assistance.
